Terms and conditions


We cannot make puzzles from photos or artwork without the permission of the owner of the copyright.
 We will assume that when you send an image you have the owner’s permission to use it.



Please send your photographs in appropriate strong packaging to prevent creasing.
We will return your prints, transparencies and CDs as soon as your order has been completed.
We cannot be responsible for loss or damage in transit.



We will normally despatch your puzzle(s) within 2-3 days of receipt of your payment, but please allow 14 days to allow for staff holidays and the busy Christmas period.  If you tell us that your order is urgent we will do our best to help.

Puzzles are sent by First Class Post in suitable strong packaging.

Our delivery charge is £4.50 per order (not per puzzle) within the UK mainland. If you wish to order from outside the UK, please contact us first.


International orders

We can accept orders from anywhere in the world, but although we always have a ‘proof of posting’ the parcel will not be tracked so we can’t guarantee delivery in the destination country. Please send us an email with your name, delivery address and requirements and attach your jpeg image. We will then send you a Paypal ‘Request for Payment’ which will include an additional postage charge.

If, at any time, you have any problems or queries, please call us on +44 (0)1548 581147 or email us at puzzles@yourjigsaw.co.uk



You can pay by BACS transfer, cheque, or from a PayPal account. You can also use a credit or debit card in the normal way, using Paypal, a secure transaction service. You don’t need a PayPal account to pay in this way.

You can choose your preferred method at the checkout.

Please contact us direct at puzzles@yourjigsaw.co.uk to discuss discounts for orders of ten or more puzzles.


Free gift wrap service

We can gift wrap your puzzle(s) free of charge and post them directly to the recipient for you.



The contents of this website are the copyright of Yourjigsaw and will at all times remain so. All rights are reserved. No rights to property in this website shall pass to the user.
Yourjigsaw and the address of this website are trademarks (whether registered or unregistered) that belong to the Company.

Information contained in this website may be changed or updated without notice and any queries relating to the website should be sent by email to: puzzles@yourjigsaw.co.uk.